Contents
Summary
Tools You Will Need
Note Before You Begin
Step-by-Step
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Summary
From time to time, the WinScan software will need to be reactivated or registered, even if you have
been a MyoVision customer for years. This article explains how to find and send that information to
support@myovision.com so that you can receive the speediest response possible.
Tools You Will Need
- Computer on which you see the prompt to register or reactivate
- E-mail account
Note Before You Begin
- Your computer may ask for the Software Key again, and you may not want to contact Tech Support every time you need reactivation. Write down the Software Key Tech Support provides you and save it. As long as you do not install the computer on a different computer, the key should remain the same.
- Older versions of the software list an inaccurate fax number. Do not fax to this number. The best bet for a quick response is to email support@myovision.com.
Step-by-Step
1. Close the MyoVision host application (if you have it open). Then reopen it.
2. A “Register WinScan” screen should pop up when you restart the software. Click the “Enter Key”
button on the screen that pops up, and proceed to step 4.
Note: If you are not prompted with the “Register WinScan” screen when you reopen the software,
follow these steps:
a. Go to the “Help” dropdown menu at the top of the MyoVision Screen (this is above the “Scan” button).
b. Select “Register WinScan” from the drop-down options.
c. Select “Enter Key” on the screen that pops open.
3. The screen you are now viewing has three fields.
a) The topmost field has the “Product ID” which is a 16-character combination of mostly numbers and a few letters.
The middle field should say “NA”. (If the middle field does not say NA, see the related article: “What if the software does not accept the registration key?” so that you can proceed with this document.)
b) The bottom section should have four fields highlighted in yellow and will be the only boxes in which you can type.
4. E-mail ID in the topmost field, “Product ID,” to support@myovision.com .
5. The response from support@myovision.com will contain your “Software Key.” We will respond
within 24 hours provided the “Product ID” is sent on weekdays between 9 a.m. to 5 p.m., PST.
6. Type the “Software Key” in the highlighted yellow text boxes on your screen. The cursor will move
between the boxes automatically. There will be 4 letters in the first box, 3 in the second, 4 in the third,
and 3 in the last.
7. After the key has been fully entered, click “OK.”
8. You’ve now reactivated your MyoVision software.
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