Contents
Summary
Step-by-Step
Check Electrodes
QuickScan Pad Review
Cleaning off white deposits
Check condition of the cables
Check the “STATIC” setting on the M8000 box
Reset scanners to factory default
Check for updates
Complete shut-down
Software version
Additional notes
Summary
This document gives you an overview of basic troubleshooting when your readings appear inaccurate. Some of these will also apply to 3G WireFree systems. The best practice is to proceed at the top and work your way down.
Step-by-Step – Check Electrodes
Electrodes should be changed every 150 scans or every three months.
Take a look at your electrodes. Would you describe them as dark gray with a matte finish? Or would you describe them as silver and shiny? If they are silver and shiny, they need to be replaced.
If you replaced your electrodes and the problem still exists, verify the last time you purchased electrodes from MyoVision. Electrodes have a shelf life of at least two years if stored in appropriate conditions. You may need to order new ones.
If you ordered electrodes less than two years ago and you are still getting inaccurate readings, you may still need to order new electrodes.
After you have replaced your electrodes, re-try your scans.
Go to http://www.myovision.com/storefor Supply Sales to order new electrodes.
Step-by-Step – QuickScan Pads Review
One of the most common causes for inaccurate readings is incorrect usage of QuickScan pads.
Always use QuickScan pads.QuickScan pads are concentrated conductive fluid necessary for the scans to be accurate.
Simple rubbing alcohol is not a substitute for QuickScan pads.Rubbing alcohol is only to be used for cleaning the scanner and wiping down the patient’s skin. Using rubbing alcohol instead of QuickScan pads could potentially damage the device and will certainly wear out the electrodes faster.
Best practice for QuickScan Pads
1. Take a pad out of the QuickScan Pad jar and place it on top of the lid.
2. Press the electrodes of the scanner to the pad with intent, but not roughly.
3. Find the section you are scanning and press electrodes to skin, and begin scan.
4. Repeat steps 2 and 3 for every vertebrae.
You should use QuickScan Pads in between every skin contact. Example: Dab electrodes down to the pad, then touch scan for C2 reading. Then touch to Quick Scan pad. Then do C4 reading. Etc.
After you have assessed your use of the QuickScan pads, implement the necessary changes and re-try your scans.
Never place the probe inside the jar, as this will get the liquid on the probe, potentially damaging it. In addition, do not rub QuickScan liquid onto the patient’s skin using the pad.
Go to http://www.myovision.com/storefor Supply Sales to order QuickScan pads.
Step-by-Step – Cleaning off white deposits
Check the base around the electrodes. Are there white deposits?
If you are seeing white deposits around the base of the electrodes, use cotton swabs or a cloth with isopropyl alcohol to remove.
To prevent build-up, dab the electrode posts with alcohol after each scan. Do not rub the electrodes with the alcohol pad as it will wear out the electrodes prematurely.
Twice a month, remove the electrodes and clean the body of the scanners with a cotton swab dipped in rubbing alcohol, paying particular attention to the area around the electrodes.
Step-by-Step – Check the condition of the cables
Look at the cables (this includes the cables connecting your devices to the box, the box to the wall, and the box to the computer). Are there visible kinks? Are there exposed ends?
Run your fingers down the cable to feel for any other bends or kinks in the cable.
Your cables will not last indefinitely. If you are feeling or seeing kinks in the cable, you will need to order new ones. You especially need new cables if there are exposed wires.
Note: The most common ways that the wires become damaged is by being slammed in drawers, or rolled over by a rolling chair. Wires can become damaged many other ways but these are the most common in-office ways.
After you have replaced your wires, re-try your scans.
Go to http://www.myovision.com/storefor Supply Sales to order new cables.
Step-by-Step: Check the “STATIC” setting on the M8000 box
Note: If this switch is in the incorrect spot, your readings will probably look neutral or “green” all the way down the reading.
Look at the lights on the M8000 box. One will be labeled power. The other light should be next to the word “STATIC” spelled vertically.
If the light is not on next to the word “STATIC,” check to see if it’s on next to the word “DYNAMIC” (also spelled vertically). If the light is on next to the word “DYNAMIC,” then you will need to toggle the switch in the middle of the box so that the light changes to “STATIC.”
Note: Sometimes, the light in the box can wear out, meaning that you may not see a light next to the appropriate signifier. Unfortunately there is no way to remedy this as the M8000 box is no longer manufactured.
Try your scans again.
Step-by-Step – Reset scanners to factory default
1. Open the MyoVision Software.
2. Go to “Setup” at the top of the screen. (This is above the “Backup” button).
3. Hover over “Calibrate” and select “Static.”
4. A screen opens with an option titled “Factory Default.” Click this option.
5. A screen opens that says you have reset your scanners to the factory settings. Click “OK.”
6. Re-try your scans.
Step by Step - Check for updates to your computer
You should be updating your computer regularly. Many times these errors occur because the updates have not been done for some time. Windows sends updates to your computer every second Tuesday of the month. These are important for the continued functionality of your machine.
1. Go to Control Panel to locate Windows Update.
2. In control panel, change your view so that you can see many smaller icons.
3. Locate program, Windows Update.
Alternatively, you could also search for Windows Update.
4. Click the "Check for Updates" button.
5. Install all Important Updates.
6. Restart your computer.
7. Repeat steps 1 - 6 until there are no more important updates to install.
Depending on how long it’s been since you’ve updated your computer, how fast your computer is, and how strong the internet connection, this process can take anywhere from 2 hours to 2 days.
Once your computer has been updated, try your scans again.
Step-by-Step – Complete shut-down
Proceed with the complete shut-down of your system as follows:
Note: The wait time for each step exists to ensure that all devices have stopped communicating with each other before proceeding to the next step. Though it may seem excessive, the wait times are highly important and should be adhered to.
1. Close the MyoVision software and any other programs that are currently running.
2. Unplug the M8000 (serial cable) and VisionPort (USB cable) cables from the computer. Wait 30 seconds.
3. Unplug the M8000 and VisionPort (AC adapter) from the wall. Wait 30 seconds.
4. Shut down your computer.
5. Your computer needs to stay completely shut down for 1 minute. It is very important that the computer get enough time to completely shut down. This minute is extremely important. Do not cut it short.
6. After the minute is up, turn on your computer.
Note: Wait for the computer to fully boot up before proceeding.
7. Plug M8000 and VisionPort into the wall. Wait 30 seconds.
8. Plug M8000 and VisionPort into the computer. Wait 30-60 seconds.
9. Open MyoVision software.
10. Re-try scan.
What version of the software are you running?
Early versions of the 3G software did not have a battery saving written into the code. To check the software version.
1. Open the MyoVision software.
2. Go to the "Help" dropdown menu.
3. Click "About."
4. As of May 2011 the top number should read 4,0,2,3.
If you purchased your MyoVision 3G in the last two years, you qualify for free updates to your software. Contact 1-800-969-6961, option 3.
Additional notes to help maintain your MyoVision 8000 system
Here’s a list of things that we’ve discovered help your computer and your MyoVision run better. If you follow these dos and don’ts, you’re less likely to have further problems with your software.
1. Windows will sometimes prompt you to compress your files when you are running out of room on your hard drive. DON’T compress. The compression of your files will damage your patient database and make it impossible to open your saved screenings. This can also give you a Jet database engine error or an SQL server error, preventing you from using your software.
2. DO update your computer regularly. Check regularly for updates and give your computer time to download and install these updates at least once a week.
3. DO backup your database regularly (daily backups are suggested). You’ll be happy to have your scans backed up should disaster strike.