Setting Up Escan

Table of Contents

  1. Summary
  2. Before You Begin
  3. Basic EScan Setup
  4. Advanced EScan Setup
  5. Setup Your Gmail Account For Use With EScan
  6. Setup Your YahooMail Account For Use With EScan
  7. Setup Your Outlook or Exchange Account With EScan
  8. Start Sending Patients' Their Exams
  9. Customize Your Escan Message
  10. Troubleshooting and Tips



Summary

This guide will discuss:

  • The difference between a Basic and an Advanced EScan set-up
  • How to perform both types of set-ups
  • How to email exams to patients
  • General EScan troubleshooting tips
  • How to configure Gmail and YahooMail account settings for MyoVision Escan

Once you're Escan account is setup you'll also be able to use the new Text to Mobile feature. The Text to Mobile feature requires that your MyoVision software be running 5.0.160 or greater. The Text to Mobile feature is part of Feature Pack G, if you're software subscription expired before the release of Feature Pack G you will want to renew your software subscription on our Store Site.



Before You Begin

Before you start using the Escan feature you will want to make sure you add the Doctor's Information into the Doctor Information Setup so that your Escan emails will properly will generate. In the samples below you can see one email where the Doctor Information is filled in and one sample where the Doctor Information is missing.


Open the "Setup" menu and select "Doctor Information." 

Make sure the information for any of the doctors that will be using the software is filled out.



Basic EScan Set-up

A Basic EScan set-up is where you allow the software to pre-select your Outgoing Mail Server settings. A Basic EScan set-up can only be used with the follow email service providers:

AOL
Comcast
GoDaddy
Gmail
Hotmail
Live.com
Outlook
Verizon
Yahoo

If your email service provider is not one of the ones listed above please continue to the Advanced EScan Set-up portion of this guide.

Step1: Open Email Escan Settings

Start the MyoVision software and select Setup > Settings > Email to open the EScan Email Setup window.

Step 2: Input Your Email Settings

On the EScan Email Setup window:

  • Enter in the full email address into the email address/user name field
  • Enter the password for the email address.
  • Choose email service provider from the dropdown box.
  • If you are using Gmail or Yahoo, there is a security setting you need to change for each account, please see the following articles:

The email service provider box will allow you to select from a pre-configured list of popular email providers. Select your email service provider from the menu and skip to the Send Test portion of the article. If your email provider is not listed, click the Advanced button and read Advanced Email Setup (next step).

Send a Test Message

Once all your information has been entered, click on Send Test to test the email settings and ensure that the email feature is working properly.

  1. Enter a recipient's email address (this can be your own email for testing purposes)
  2. Click Send

If your email settings are configured correctly, and you are connceted to the internet, you should receive both the test email, and a confirmation message. Click OK.

If you received a failure or any other error message:

  • Ensure that you are connected to the internet
  • Verify your email and password
  • Contact your email service provider to verity your SMTP settings

Video Tutorial



Advanced EScan Setup

An Advanced EScan Setup is where your Email Service Provider is not listed in the drop-down menu under Basic EScan Set-up and must be manually entered in the MyoVision Software.

Before proceeding with this next step, ensure that you have obtained your SMTP email settings from your Email Service Provider, and enter them into the following fields. If you are uncertain of these settings, you will want to contact your IT team or whomever manages your email server to check your outgoing mail settings.


Step 1: Enter your Information in the Advanced Tab

  1. Enter the Host name (SMTP [outgoing] Server Address).
  2. Select the Login Method.
  3. If needed change the outbound port number.
  4. Enable/Disable SSL/TLS Encryption.
  5. Select "Create" to save these settings.

Step 2: Save your Email Settings under a Custom Name

  1. Make sure that WinScan98 is listed as the "Save In" folder.
  2. In this line enter the name of your Email Service Provider.

Tutorial Video

Watch the following to see our Technical Support Team do an Advanced Set-up

**If you are using EScan with an icloud, mac.com, or me.com email address you will need to have Two-Factor Verification turned off. For more information on Two-Factor Verification with your AppleID visit apple.com's website.**


Setup Your Gmail Account For Use With EScan

By default Gmail will block access to the MyoVision EScan process. This section of the guide will show you how to grant MyoVision EScan access to your Gmail Outbox, **If you are using a Business Gmail account please contact your Account Administrator for access to these settings.**

1. Log in to Gmail, click on the Account options (the 3x3 grid) in the top right corner and select "Account".


 

2. Click the "Security" option on the left. 

3. Locate the "Less secure app access" setting. Click on the "Turn on access..." text. 

4. If this option isn't available you will need to turn off 2-Step Verification.

Send a test Escan from your MyoVision software to check whether the issue has been resolved.



Setup Your YahooMail Account For Use With Escan

YahooMail by default will block the MyoVision Escan system from sending emails. This section will show you how to setup your YahooMail account to allow Escan access. **If you are using a YahooBusiness Email account please contact your Account Administrator.**

  1. Log into your Yahoo account. Click on the account name shown in the top-right corner of your inbox, select "Account Info".
     
  2. Click on "Account Security" from the options on the left.
  3. Toggle the switch, Set Allow apps that use less secure sign in, so that it is blue.
     
  4. Yahoo mail may have you verify your identity, in order to protect your account.



Setup Your Outlook or Exchange Account With EScan

Before proceeding with this next step, ensure that you have obtained your SMTP email settings from your Email Service Provider, and enter them into the following fields.

If you are not certain about any of these fields please contact your system administrator or IT personnel.

If your exchange email is currently set-up to be used with Outlook, the following links will take you to videos showing you how to find the necessary information inside of the Outlook program on your computer. 

Finding your Exchange information in Outlook 2013

Finding your Exchange information in Outlook 2016


  1. Enter the Host name (SMTP [outgoing] Server Address).
  2. Select the Login Method.
  3. If needed change the outbound port number.
  4. Enable/Disable SSL/TLS Encryption.
  5. Select "Create" to save these settings.



Start Sending Patients' Their Exams:

Follow the instructions in the tabbed menu below for instructions on how to send an exam via EScan.

Step 1: Open the Exam

Start the MyoVision software and select Open to access your patient database.

Select the patient, and Static scan that you would like to send as an email.

Step 2: Select to Send the Exam

Once the Static sEMG scan is opened, right-click on the opened scan and select Send via Email.

You can also send an exam that you just completed to a patient:

  • Enter on your keyboard
  • F8 or 8 on your keyboard
  • or click on Email Exam

And it will automatically take you to the Email Address window

Step 3: Fill out the information

When the Email Address window opens, type in the patient’s email address, you can also include a CC address, and type the doctor’s email address into the Reply To field. This ensures that if the patient needs to reply to the received scan, that it is sent directly to the doctor’s email address.(Note: you can check the Remember CC, and Remember Reply To check boxes to store the email information) Once you have completed filling out the email information, click on the Send option to send out the email.

If the E-Scan has been sent successfully you will receive a notification in the lower right-hand corner of your screen.



Customize your Escan Message:

Don't forget to Customize your EScan Message. (Click the link for instructions.)



Troubleshooting and Tips:


If your email address and password have been entered correctly and the software isn't able to successfully send a test message, here are some general troubleshooting tips:


  • Re-enter the username and password inside of the MyoVision software
  • Log out and log back in to your email through your web browser (Chrome, Edge, Internet Explorer, Firefox) to make sure that the username and password are correct
  • If you are using Gmail, Exchange, or Yahoo: click on the links provided for additional troubleshooting
  • If you are using a GoDaddy email you may need to check the StartTLS box. 
  • Contact your IT team or email service provider to make sure that your Outgoing Mail Server Settings are correct
  • Check for your email service provider by clicking here to view a comprehensive list of the Outgoing Mail Server Settings for all of the major email service providers.