Summary

This document shows you how to troubleshoot an SQL 10 error

Before you Begin

1. Make sure the Windows account you are logged into has Administrator privileges
   • Check Administrator Privileges if you are unsure.
2. IMPORTANT: Make sure Windows 10 is fully updated before continuing.
   • To check if you are up to date, view the Microsoft support article:
     • Windows 10
     • Windows 11

How to Troubleshoot a SQL 10 Error

These steps are listed in order of likeliness. Completing all of them is not required. Once the error is resolved, no further troubleshooting should be necessary.

1. Check the Database Service Status

• For network database setups, see our support article Resolving SQL Errors On a Network Database
• Go to Setup > System > Database and check the Status section circled below
• If the status shows;
  • "Not Installed", 
    • Most likely, SQL was not installed at the same time as MyoVision. Make sure to update Windows and follow the instructions in the Installing SQL support article.
    • If a database was previously on the computer (able to perform and review exams), see step 2.
  • "Stopped", follow the instructions in the Stopped SQL Service support article.
  •  the software is configured for a network database, which means the database is on a different computer.
    • See our article Resolving SQL Errors On a Network Database
    • Not sure if you have a network database? Contact our technical support at 1-800-969-6961, option 2 (8:30am - 4:00pm Pacific Time, Monday - Friday) (+1 206-448-3464 International)