Configuring Gmail to use with EScan

Summary

This document shows how to setup your Gmail account with 2-step verification and an app password for use with EScan.

  • What is 2-step verification? 
    • When logging in to the Gmail account for the first time on a new computer, Gmail will send a text message to the attached phone number with a verification code that will need to be entered within 60 seconds. This is done to increase the security of the email account. After this, you can log in as normal.
  • Is this really required? What if the email I want to use is used by several of my staff? 
    • Yes, unfortunately Gmail announced mid-March 2022 that they are removing the secondary option (Less Secure App Access) on May 30st, 2022 and Gmail will block emails sent from MyoVision. 
    • If you have a shared email address, we recommend creating a new email address for MyoVision to use. You can set the email to forward to your normal email address. https://support.google.com/mail/answer/10957?hl=en

Before you Begin

  1. Ensure your software is setup correctly to send emails. See our support article Setting Up Escan
  2. If you have a Gsuite account contact MyoVision customer support for assistance at 1-800-969-6961 opt 2 (International: 206-448-3464) Office hours are 8:00am - 4:00pm M-F, PST.

How to Configure Gmail to use with EScan

1. Access Gmail Account Options

  • Log in to the Gmail account being used. Click the 3x3 grid in the top right then click "Account"

2. Access Security Settings

  • On the left-hand tab, click Security

3. Turn on 2-Step Verification

  • If 2-Step Verification is already on, skip to Step 4
  • Click on 2-Step Verification > Get Started
  • Follow the on-screen steps

4. Create an App-Password

  • Under "Signing in to Google" select "App Passwords"
  • Choose "Select App", click "Other" and call it "MyoVision" and click "Generate" and copy the generated 16 digit App Password
  • Open MyoVision, go to Setup > System > Email and enter the generated App Password into the password field
    • IMPORTANT: If the Gmail password is reset or changed then any App Passwords will be deleted. A new App Password will need to be created and copied into MyoVision.

5. Send A Test Email

  • Click "Send Test" and enter any email address that you have access to
  • After pressing send it will show if the test succeeded
  • If the email was unsuccessful, check to make sure that your password and email service provider is correct. If they are then contact MyoVision Technical Support for assistance
    • IMPORTANT: With Gmail accounts do not use the "Reply to" feature in the MyoVision software as Gmail will block emails sent

Note: If you need help at any point, please reach out to our technical support team at 1-800-969-6961, option 2. (International: 206-448-3464) Office hours are 8:00am - 4:00pm M-F, PST.