Summary

This article will walk you through troubleshooting issues with your ThermoVision T2.

Before you Begin

1. Make sure your computer has Windows version 10 or newer.
   1. Note: Microsoft will end support of Windows 10 October 2025. We recommend upgrading to Windows 11.
      • https://www.microsoft.com/en-us/windows/get-windows-11

Troubleshooting Software

1. Issue with installing the T2 Software

• If you have a purchased a computer after 2020, then it may be in 'S-mode'. This prevents users from downloading software online. To disable S-mode, follow the steps in Microsoft support article for your Windows OS version 
  • Windows 10
  • Windows 11 

• Once S-mode has been disabled, go to https://myovision.com/products/t2/t2-resources/ and click on the red "Download Thermo T2 Software" button. The download should begin normally.
  • For detailed steps on how to install and setup the T2 software, see our support article How To Set Up Your ThermoVision T2

2. No image in the T2 software

 a. Privacy Settings

• If your T2 software screen is showing a blank image, the Windows security settings may be blocking the camera.
• To go to Windows settings, click on the Windows icon at the bottom of your screen and click on the gear icon or search for "settings".
• Windows 10:
  • Go to Privacy > Camera (you may need to scroll down on the left menu to see "Camera"). Under Allow access to the camera on this device, select "Change" and make sure it is turned on.
  • Next, under Allow apps to access your camera, make sure it is toggled on.
  • Finally, scroll down to Allow desktop apps to access your camera and make sure it is toggled on
• Windows 11:
  • Go to Privacy & Security > Camera (you may need to scroll down to App permissions to see "Camera"). Make sure Camera access is turned on.
  • Next, check to see that Let apps access your camera is turned on.
  • Finally, check  Let desktop apps access your camera and make sure it is toggled on.