Troubleshooting Issues With EScan

This guide will go over how to troubleshoot common issues with the E-Scan Feature (emailing exams).

Check Your Password

Log into the email account you will be linking to E-Scan in a web browser (Google Chrome, FireFox, Internet Explorer, Edge)

Confirm your password, and open the MyoVision software. Click "Setup" > "Settings" and select "Email."
The E-Scan Email Setup window will open. Next to Password, click the checkbox "Hide" to view your password. A warning pop up will appear notifying you that you are making your password visible. Click "No."

Confirm the data entered into the "Password" field is the correct password for your email. Passwords are case sensitive. Once confirmed, re-check the "Hide" box. 

Check to see if your issue has been resolved. Click the "Send Test" button. Enter your email address in the text box and click "Send." The following message will appear if your EScan was sent successfully. If you receive an error, see the next step for Gmail and Yahoo settings.


Gmail and Yahoo Settings

If you are setting up your E-Scan with a Gmail or Yahoo account and are unable to send an exam, chose the link below that corresponds to your email provider (Gmail or Yahoo). Gmail and Yahoo mail both have a setting that is turned ON by default, which prevents the EScan feature from connecting your email address. 

Check to see if your issue has been resolved. Click the "Send Test" button, enter your email address in the text box and click "Send." The following message will appear if your EScan was sent successfully. 

If you are still unable to successfully connect your email, please call our tech support team at (800) 969-6961 x2 or email support@myovision.com