Troubleshooting Issues With EScan


This guide will go over how to troubleshoot common issues with the E-Scan Feature (emailing exams).

Before you Begin

  1. Make sure you have the latest version of the MyoVision software and that it is registered.

How to Troubleshoot Escan

1. Open EScan's Email Settings

  • Go to Setup > System > Email

2. Check Password

  • Uncheck the box next to "Hide" then click "No" on the prompt

  • Confirm the data entered into the "Password" field is the correct password for your email. Passwords are case sensitive. 
  • If the password was incorrect, enter the correct password then send a test email
    • Click "Send Test"
    • Enter any email address to send a test email to
    • Click "Send"
  • A dialogue box will appear and say if it is successful or unsuccessful. If unsuccessful continue troubleshooting

2. Is the email account a Gmail or Yahoo account?