MyoVision Technical Support
Table of Contents
Table of Contents
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Glossary
First Time Set Up
Hardware Setup
Connecting MyoVision Hardware
Binding Devices to the PhysioMonitor
How Do I Put Together My DynaROM Belt?
Using Multiple SoloVisions
First Time Setup - SERIES-5 (White Label)
How to Pair your SERIES-5 device with the VisionHUB
Binding Devices to the SoloVision
Attaching and Replacing ScanVision Electrodes
Software Setup
Download and Install the MyoVision Software
Updating Your MyoVision Software
Can I Install MyoVision On A Chromebook?
How Do I Enter my Software Registration Key?
Setting Up Escan
How to Add Mobile / Cell Phone Carriers for the Text-to-Mobile Escan Feature
Customizing the EScan Message
How to Take Screenshots for Interpretation Reports
Thermography - Line and Bar Style Results
Which AntiVirus Should I Use With MyoVision?
Configuring a Network Database in Your Office for MyoVision
Setting Up EScan with a Yahoo for Business Email Account
Setting Up Your MyoVision System
Configuring Your MyoVision Software for Single or Dual Scanners
Setting Up and Using E-Scan
Customize the EScan Message
Enable the EP Stress Score for Static Exams
How to send an exam using the Text to Mobile Escan Feature
How Do I Enter My Thermography Calibration Values?
How to transfer your MyoVision system to a new computer
Frequently Asked Questions
Frequently Asked MyoVision Software Questions
Is MyoVision Mac Compatible?
Normal and Balanced Results
Change the Primary Language Settings
Using the Text to Mobile Feature
What Is The MMS Gateway For My Cell Carrier?
Which AntiVirus Should I Use With MyoVision?
How Do I Enter my Software Registration Key?
Frequently Asked MyoVision Hardware Questions
How Do I Charge My Devices?
What Do I Do If My Device Is Broken?
How Do I Turn Off My ScanVision?
How Much Amperage is Recommended to Run MyoVision
What is causing high/low sEMG readings?
Why won't my SoloVision/PhysioMonitor connect to my computer?
Can I Use the ScanVision On Children?
How do I Clean My ScanVision Devices?
How Do I Set Up My Wired Thermography Devices?
What is the Importance of Quickscan Pads?
Thermography - Line and Bar Style Results
What is a Transfer of Ownership?
What are the Benefits of Upgrading my ScanVision sEMG?
How do I find my MMS Gateway (Text to Mobile)?
What Are the Benefits of Using Multiple SoloVisions?
How Do I Transfer My MyoVision Database to a New Computer?
Why Isn't My Thermography Device Showing As Connected?
Why do DynaROM Electrodes Expire?
How Do I Enter My Thermography Calibration Values?
Is MyoVision compatible with Windows 10?
Proper positioning of probe on body for accurate readings.
How do I...
General Settings
Add and Edit Doctor Information
Change the Static Scan Graph Colors
Add Your Own Text to Static or Thermo Graphic
Enable the EP Stress Score for Static Exams
Change the Primary Language Settings
Configure MyoVision to Automatically Export Exams as Images
How Do I Enter my Software Registration Key?
How Do I Check My Software Version?
Configuring Your MyoVision Software for Single or Dual Scanners
How Do I Disable Fast Startup?
EScan
Setting Up Escan
Customize the EScan Message
Configuring Gmail to use with EScan
Configuring YahooMail to use with Escan
Export EScan Database
How to use Exchange Accounts with EScan
How to Use Text to Mobile
How to send test results using Email
How do I Customize the Text Message for the Text to Mobile Escan Feature
Configuring Office 365 to use with Escan
Configuring GoDaddy to use with Escan
How to Customize the Escan Email
ScanVision Static sEMG
How to Adjust the Button Sensitivity
How Do I Redo an Static sEMG Site?
Range of Motion(ROM)
How to Configure Single Inclinometer Mode
Changing the Review Screen Orientation
How to Calibrate the FlexVision
How do I Change the Motion Sets for Range of Motion?
DynaROM
How do I Send an Exam for the Online Interpretation Service?
How to View Exams Side-by-Side
How to Redo a Motion During a DynaROM Exam
Compare to Ideal Results
How to Create a Local DynaROM Interpretation Report
How to Edit Drop-Down Options in Interpretation Reports
How to Take Screenshots for Interpretation Reports
How to Change the Scaling for DynaROM Graphs
Export and Email Patient Test
How Do I Put Together My DynaROM Belt?
Troubleshooting Issues With Interpretation Reports
How do I change where DynaROM Interpretation Reports save to?
Protocols
How to Create a Custom Protocol
How to Delete a Protocol
How to Customize your QuickScreen Exam
Bind Devices
Binding (Pair) Devices to the PhysioMonitor
Binding (Pair) Devices to the SoloVision
How to Pair your SERIES-5 device with the VisionHUB
Database Management
Backup and Restore a Patient Database
How to Import Previous Database (M8000) Using MyoVision software Atlas & Apricot
How to Move an Exam
How to Delete a Patient Profile
How to Edit Patient Information
Backup and Recover Raw Data Files
How Do I Find My SQL Server Port
How to Delete an Exam
How to Export Patient Files
How to Import Patient Files
Network Database
Configuring a Network Database in Your Office for MyoVision
Hardware Self-Service and Repairs
How to configure your PhysioMonitor to work with a SoloVision
SoloVision Radio Installation
PhysioMonitor Radio Installation
ScanVision Bottom Enclosure Replacement
U20 Chip Installation
How to Find the Serial Number of Your Static Scanner Front-End
How-To Replace a ScanVision Front-End
Online Training
Getting Set Up With Skype
Online Certification Course and Training
Using Wired Thermography
How-To Replace the Front-End of a ScanVision Device
Upgrade Your MyoVision Software
How Do I Customize Reports?
Cleaning Your ScanVision Devices
How Do I Turn Off the Check for Update Feature
How Do I Redo a Site During My Static sEMG exams?
How Do I Set the Software to be Compliant for Canada?
How Do I Configure My Software to Work With ChiroTouch, Atlas, or another CRM?
How Do I Transfer My MyoVision Database to a New Computer?
How can I change the Motions tested during Range of Motion exams?
How Do I Enter My Thermography Calibration Values?
How Do I Adjust How Long I Need to Press the Buttons for During Exams?
How do I perform a Dynamic EMG test only without ROM?
How Do I Install the MyoVision Software?
Software Issues
SQL Error
Error Code 10
SQL 10 Error Troubleshooting
SQL Error Code 10 - Service not Running
SQL Error Code 10 - Software Pointing at Wrong Instance
Error Code 20
SQL Error Code 20 - Database not Attached
Install SQL Server 2017
Upgrade to SQL Server 2017
SQL Error During Backup and SQL Error 80040e14
Resolving SQL Errors On a Network Database
SQL [DNETLIB] Error
SQL Error: 'SA' Login Failed
SQL Error During Database Restore
Interpretation Issues
Troubleshooting Issues With Interpretation Reports
Troubleshooting Interpretation Report Templates
Word Not Recognized As Installed
Right Device Is Not Showing Up
Is MyoVision Mac Compatible?
MyoVision Software Change Log
Unable to Download Software
Normal and Balanced Results
Thermography - Line and Bar Style Results
Fixing the "A Previous Version is Already Running" Error Message
Updating Your MyoVision Software
Software Running Slowly or SQL Timeout Error
Troubleshooting Issues With EScan
The Software is Not Registering FlexVision Button Presses
Troubleshooting Errors when using the Online Interpretation Service
Hardware Issues
WireFree System
Why won't my SoloVision/PhysioMonitor connect to my computer?
ScanVision (AAA Batteries) Not Powering On
One device does not appear bound even though the Connect Status light is green
Battery Life Deteriorates Faster than Normal
Wired System (M8000)
End of Life for M8000 Wired System
Computer Requirements for M8000
Calibrating the M8000 sEMG Scanners
What do I do if my M8000 hardware is not responding?
Equipment Check
What is causing high/low sEMG readings?
Why Is Only My Left Scanner Connecting?
Using a Wired Thermography with the Latest Version of Myovision
Using Wired Thermogrpahy
DynaVision Channels Not Working
SoloVision Not Powering On
Can I power my PhysioMonitor using my Laptop charger?
The Bind Light on My SoloVision is Blinking
Why won't my VisionHUB connect to my computer?
Maintenance
Maintaining Your ScanVision Devices
Cleaning Your ScanVision Devices
Updating Your MyoVision Software
Binding Devices to the PhysioMonitor
How-To Replace a ScanVision Front-End
Binding Devices to the SoloVision
How Do I Make the MyoVision Software Text Bigger or Smaller?
How do I find Denial Responses on the MyoVision.com website
Configuring Outlook for use with Escan
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Online Training
Get the most out of online training sessions and videos
Articles
Getting Set Up With Skype
Get set up with the essentials for an effective online training session.
Online Certification Course and Training
Become a certified MyoVision user